Monday, 22 December 2014

New Ebook - How to Get Great Customer Service

NEW EBOOK AVAILABLE!

HOW TO GET GREAT CUSTOMER SERVICE

by Phillip J. Boucher CSS

Book Website:  http://www.amazon.com/HOW-GET-GREAT-CUSTOMER-SERVICE-ebook/dp/B00RADU2OY/ref=sr_1_1?s=books&ie=UTF8&qid=1419234708&sr=1-1

Every one of us was, is, and will be a customer at some point in our lives. As consumers we expect a certain degree of service that will satisfy our needs in a timely, cost-effective, and friendly fashion. We want our needs and desires for products and services satisfied quickly, efficiently, and courteously.

Yet customer service really is a two-way street. The company you deal with has to provide you with great customer service, but in order to do that, you the customer must understand what that great customer service entails. Once you do, you will have the skills and knowledge on how to get great customer service.

How To Get Great Customer Service will teach you the skills you need to use in everyday dealing with product and service providers. Whether you are purchasing a pack of gum, or getting your entire home remodeled, How To Get Great Customer Service will teach you how to get it by:

Treating employees with kindness and respect

Understanding return and satisfaction policies

Noting payment methods

Telling companies about both the good and bad service you receive

Understanding sales

Learning why the customer is not always right

Knowing what are you buying

Checking your change

How to Get Great Customer Service is a book that every consumer can benefit from. The companies we buy from and the employees we deal with are not the only people in the customer service equation. By understanding great customer service concepts and practicing the skills presented in this book, you will consistently get yourself great customer service.

Monday, 15 December 2014

Reminder of my fantasy novel DRAGONSTOEN being crowdfunded.

Book Website: http://pentian.com/book/fund/749

Just a reminder that there are only 10 days left to crowdfund my fantasy novel DRAGONSTOEN. Get your name listed in the book's credits and receive a portion of the backer's royalties if the book reaches its goal of $2000. See the perks of supporting this book below. Thanks.


$10 Level: You will receive an eBook of the work before its final publication. Your name appears in the credits of the book. You will have share in 0.5% royalties intended for backers.

$20 Level: You will receive a copy on paper of the book once published. Your name appears in the credits of the book. You will share 1% of the royalties for backers.

$40 Level: You will receive a copy on paper of the book before its publication as well as an eBook version. Your name appears in the credits of the book. You will share in 2% of the royalties for backers.
$100 Level: You will receive 5 copies of the book on paper with your name in the credits and above all the best deal: 5% share of the royalties for backers.

The book needs $2000.00 by the first week in February 2015 for it to be published. Although it stands on its own, it is the first book in a proposed 5 book series. Please go to the link at the top of this post and check out the book. I hope you like the premise of the plot and decide to support this project. Thank you.



Sunday, 7 December 2014

Now CrowdFunding my fantasy novel DRAGONSTOEN

I have decided to try something new to try to get my fantasy novel DRAGONSTOEN published. I've put my novel on the site Pentian.com which crowd-funds books. Not having any luck in the traditional way of submitting to publishers and agents, so maybe this way might work. Here's the information on how to back the book's publication and the reward levels, which are in Spanish but listed here. The book needs $2000.00 backed to be published. This is a good way for you to invest in a creative venture, get listed as a "publisher", and maybe make a little money helping to bring a novel to fruition.

http://pentian.com/book/fund/749




$10.00 Level: You will receive an eBook of the novel before its final publication. Your name appears in the credits of the book. You will share in 0.5% of the royalties paid out to backers.

$20.00 Level: You will receive a printed copy of the book once published. Your name will appear in the credits of the book. You will share in 1% of the royalties paid out to backers.

$40.00 Level: You will receive a printed copy of the book before its publication as well as an eBook version. Your name will appear in the credits of the book. You will share in 2% of the royalties paid out to backers.

$100.00 Level: You will receive 5 printed copies of the book with your name in the credits and share in 5 % of the royalties paid out to backers.